Introduction
At ShopCircuit, operated by Pyango GmbH, we are committed to creating innovative e-commerce solutions while ensuring the protection of your personal data. This privacy policy explains how we collect, use, and share data about you:
- Merchants who use ShopCircuit to operate their online businesses
- Customers who shop at businesses operated on the ShopCircuit platform
- Partners who develop apps for merchants or help merchants operate their ShopCircuit-based businesses
- Website visitors who visit our websites or contact our support
At ShopCircuit, operated by Pyango GmbH, we are committed to creating innovative e-commerce solutions while ensuring the protection of your personal data. This privacy policy explains how we collect, use, and share data about you:
Our Values
Your Data Belongs to You
We carefully analyze what types of data we need for our services and limit data collection to what is actually necessary. Where possible, we delete or anonymize data when we no longer need it. Your data belongs to you, and we use it only for your benefit.
We Protect Your Data from Third Parties
When third parties request access to your personal data, we refuse to share it unless you give us permission or we are legally required to do so. When legally obligated to share data, we will inform you in advance, unless legally prohibited.
We Support Merchants with Their Privacy Obligations
We design our products and services to be easily and privacy-compliant to use. Additionally, we provide comprehensive documentation on important privacy topics.
Legal Basis for Data Processing
We process your data based on the following legal bases:
Contract Fulfillment
We process your data to fulfill contractual obligations (e.g., providing the ShopCircuit platform, billing for subscriptions).
Legitimate Interests
- Fraud and risk prevention
- Customer service and support
- Product improvement and development
- Providing analytics and reports
- Marketing and communication
- Testing new features
Consent
We process your data with your explicit consent, particularly for marketing communications and certain features. You can withdraw your consent at any time.
Legal Obligations
We process data to comply with legal requirements, such as tax and accounting regulations.
What Data We Collect
Depending on your use of ShopCircuit, we collect various categories of personal data:
Account Information
- Name, email address, phone number
- Company information (for merchants)
- Login credentials and preferences
Payment Information
- Credit card and bank account details
- Billing addresses
- Transaction history
Usage Data
- Interactions with our platform
- Pages visited and features used
- Search terms and activities
Technical Data
- IP addresses and device information
- Browser type and version
- Operating system and device characteristics
Communication Data
- Support requests and correspondence
- Feedback and reviews
- Newsletter interactions
How We Use Your Data
We use your personal data for the following purposes:
Service Provision
- Operating and maintaining the ShopCircuit platform
- Processing transactions and payments
- Customer service and technical support
Improving Our Services
- Analyzing platform usage
- Developing new features
- Optimizing user experience
Communication
- Sending important service updates
- Marketing communications (with your consent)
- Newsletters and product announcements
Security and Compliance
- Fraud prevention and security measures
- Compliance with legal requirements
- Enforcement of our terms of service
Data Sharing
We only share your personal data in the following cases:
Service Providers
We work with trusted service providers who help us deliver our services:
- Cloud hosting providers
- Payment processors
- Email service providers
- Analytics and marketing tools
Business Partners
- Partners who develop apps for our platform
- Integration partners for extended functionality
Legal Requirements
- When legally required
- To protect our rights and interests
- In response to government requests
Business Transactions
In case of mergers, acquisitions, or sales of business units, your data may be transferred to the relevant parties.
International Data Transfers
As a Swiss company, we work with partners and service providers worldwide. When transferring data outside Switzerland and the EEA, we ensure adequate protection measures:
- Standard Contractual Clauses of the European Commission
- Adequacy decisions of the EU Commission
- Other appropriate safeguards
Your Rights
You have the following rights regarding your personal data:
Right to Access
You can request information about the personal data we process about you.
Right to Rectification
You can request correction of inaccurate or incomplete data.
Right to Erasure
You can request deletion of your personal data when:
- The data is no longer needed for the original purposes
- You withdraw your consent
- The data has been processed unlawfully
Right to Restriction
You can request restriction of processing under certain circumstances.
Right to Data Portability
You have the right to receive your data in a structured, common format.
Right to Object
You can object to the processing of your data based on legitimate interests.
Right to Withdraw Consent
You can withdraw any consent given at any time. To exercise your rights, contact us using the contact details provided below.
Data Security
We implement comprehensive technical and organizational measures to protect your data:
Technical Protection Measures
- Encryption of data during transmission and storage
- Secure servers and network infrastructure
- Regular security updates and patches
Organizational Measures
- Training our employees on data protection
- Restricting data access to authorized personnel
- Regular security audits
Incident Response
In case of security breaches, we have procedures for quick response and notification of affected individuals and authorities.
Cookies and Tracking Technologies
We use cookies and similar technologies for:
Necessary Cookies
- Login status and session management
- Security features
- Basic platform functionality
Analytics Cookies
- Improving website performance
- Understanding user interaction
- Optimizing user experience
Marketing Cookies
- Personalized advertising (with your consent)
- Remarketing and conversion tracking
You can manage your cookie preferences in your browser settings or use our cookie settings.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes:
Active Users
As long as you actively use our services, we retain your account data.
Inactive Accounts
After prolonged inactivity, we may delete accounts and associated data.
Legal Retention Requirements
Certain data must be retained for specific periods due to legal requirements.
Merchant Data
Upon termination of a merchant account, we retain data for 2 years before beginning deletion.
Automated Decision-Making
We use machine learning and automated systems for:
- Fraud prevention and security
- Product recommendations
- Personalizing user experience
For automated decisions with legal effects, you have the right to human review.
Protection of Minors
Our services are not directed at persons under 16 years of age. We do not knowingly collect personal data from minors without parental consent.
Changes to This Privacy Policy
We may update this privacy policy from time to time. For material changes, we will notify you via email or through our platform. The current version is always available on our website.
Contact
Data Controller:
Pyango GmbH Ahornweg 7, 5615 Fahrwangen Switzerland
Email: info
Data Protection Officer:
Email: info
EU Representative (for EU citizens):
Email: info
If you have questions about this privacy policy or wish to exercise your rights, please contact us using the contact details above. For complaints, you can also contact the relevant data protection supervisory authority:
Federal Data Protection and Information Commissioner (FDPIC)
www.edoeb.admin.ch
EU Citizens:
Your local data protection authority